Employee Conditions of Service and Quality Service Delivery in Medical Tertiary Institutions in Bayelsa State, Nigeria

Document Type : Original Article

Author

Bayelsa Medical University, Yenagoa, Nigeria

10.22034/ijltr.2022.159754

Abstract

Employee well-being is a critical problem in every organization and should not be taken lightly. This is because employees play a critical part in the production process of any firm and as such, substandard working conditions will inhibit organizational output. This study examined employee conditions of service and quality service delivery in medical tertiary institutions in Bayelsa State, Nigeria. The study adopted a correlational research design and was guided by three research objectives. The population of the study comprised all academic and non-academic staff across all ranks in nine tertiary institutions in Bayelsa State. The instrument for data collection was a structured questionnaire developed by the author and validated by experts. The data gathered was analyzed using the Pearson Product Moment Correlation Coefficient for both research questions and hypotheses. The obtained results revealed that leave policy, training allowance, and good working environment have a positive relationship with quality service delivery in medical tertiary institutions in Bayelsa State.  It is, therefore, recommended that other tertiary institutions should emulate the Bayelsa Medical University Model of managing employee conditions of service.

Keywords

Article Title [Persian]

شرایط کارمندان خدمات و ارائه خدمات با کیفیت در موسسات پزشکی درجه سوم در ایالت بایلسا، نیجریه

Author [Persian]

  • Tekenate Charles-Owaba

Abstract [Persian]

رفاه کارکنان یک مشکل حیاتی در هر سازمانی است و نباید آن را سهل انگاری کرد. به این دلیل است که کارکنان نقش مهمی در فرآیند تولید هر شرکت ایفا می کنند و به همین دلیل، شرایط کاری نامرغوب مانع از خروجی سازمان می شود. این مطالعه شرایط کارمندان خدمات و ارائه خدمات با کیفیت را در موسسات عالی پزشکی در ایالت بایلسا، نیجریه بررسی کرد. این پژوهش از یک طرح تحقیق همبستگی استفاده کرد و با سه هدف پژوهشی هدایت شد. جامعه پژوهش شامل کلیه کارکنان دانشگاهی و غیردانشگاهی در تمامی رده‌های نه موسسه عالی در ایالت بایلسا بود. ابزار جمع‌آوری داده‌ها، پرسشنامه ساختاریافته‌ای بود که توسط نویسنده تهیه و توسط خبرگان تایید شد. داده‌های جمع‌آوری‌شده با استفاده از ضریب همبستگی لحظه محصول پیرسون برای سؤالات و فرضیه‌های پژوهش مورد تجزیه و تحلیل قرار گرفت. نتایج به‌دست‌آمده نشان داد که سیاست مرخصی، کمک هزینه آموزشی و محیط کار خوب با کیفیت ارائه خدمات در موسسات عالی پزشکی در ایالت بایلسا رابطه مثبت دارند. بنابراین، توصیه می شود که سایر موسسات عالی باید از مدل دانشگاه پزشکی Bayelsa برای مدی ریت شرایط خدمت کارکنان تقلید کنند.
 

Keywords [Persian]

  • واژگان کلیدی: شرایط خدمت
  • کارمند
  • ارائه خدمات با کیفیت
  • موسسه آموزش عالی
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Rose, I. O, & Gray. J (2016). The Role of High-Risk Occupation in the Spread of AIDS: Truck Drivers and Itinerant Market Women in Nigeria. Internatn Fam Plan Persp. 19: 43-48
Abbas, T. A. (2016). Analysis of management practices in Lagos State tertiary institutions through total quality management structural framework. Journal of Education and Practice, 7(8), www.iiste.org
Adeyemi, K. (2011). Equality of Access and Catchment Area; Factor in, University Admission in Nigeria, Journal of Higher Education, 4(2), 307-322
Adika, R., (2018). Effect of in-service teachers’ training on performance of teachers in public secondary schools, Nairobi County. Strategic Journal of Business and Change Management, 5(3), 135-148
Aldridge, S. & Rowley, J. (2001). Measuring customer satisfaction in higher education. Quality Assurance in Education, 6 (1/4), 197-204.
Benedict, C. D. (2014). School service delivery in the 21st century. Freeman Publications.
Lee, H. R. (2017). How Does the Work Status Affect Employees’ Job Attitude and Behavior in the Hotel Industry? International Journal of multidisciplinary studies 18(1), 1-22
Obanya, D. R. (2019). The Leadership matrix questionnaire. www.nwlink.com/- donclark/leader/matrix.html.
Obisi, C., (2016). Attitude measurement and employee’s productivity at the University of Lagos, Akoka, https://www.ajol.info/index.php/ifep/articler/view/152068
Ololube, N. P. (2016). Education Fund Misappropriation and Mismanagement and the Provision of Quality Higher Education in Nigeria. International Journal of Scientific Research in Education, 9(4), 333-349. http://www.ijsre.com
Onyango, J. W. & Wanyoike, D. M (2014). Effects of training on employee performance: a survey of health workers in Siaya County, Kenya. European Journal of Material Sciences, https://www.eajournals.org/wp-content/uploads/Effects A-Survey-of-Health-Workers-in-Siaya1.pdf.
Rose, I. O, & Gray. J (2016). The Role of High-Risk Occupation in the Spread of AIDS: Truck Drivers and Itinerant Market Women in Nigeria. Internatn Fam Plan Persp. 19: 43-48
 
Volume 2, Issue 3 - Serial Number 3
December 2022
Pages 50-60
  • Receive Date: 25 October 2021
  • Revise Date: 18 December 2021
  • Accept Date: 12 May 2022
  • First Publish Date: 31 October 2022